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YOCAN (R)EVOLVE
Contact Us - Vaporisers
Do you have a question about our products, service, or vaping?
You can reach us at askvaporisers@gmail.com
Our dedicated customer support team is available 24/7 to help & advise on any issue you may have.
Shipping Questions:
Please check our shipping page for shipping information and the latest service updates.
I Want to Cancel My Order:
If you want to cancel your order, we will do our best to stop it from shipping, but this is not guaranteed. Orders cannot be canceled once a tracking link has been generated, but they can be returned, subject to our Returns Policy. Our agents are on hand to assist with this.
Product Information
Based on the best-selling Yocan Evolve, the (R)Evolve takes temperatures to an all new low. The (R)Evolve perfectly tempers heat, delivering a low-temperature setting throughout each session. Keeping the temperatures at a low setting ensures that you maximize the flavor transfer by extracting 100% of your wax concentrate's flavor notes.
The Quartz Dual Rod heats instantly, allowing for the production of robust vapor and monster clouds. Expert craftsmanship guarantees protection against short circuiting and the larger capacity battery means longer time between charges. The Yocan (R)Evolve features dual coils made from quartz, as opposed to the traditional ceramic, offering a smooth and clean vaping experience.
While the (R)Evolve is small and discreet, the deep heating chamber provides ample room for your wax concentrates. The (R)Evolve heats instantly and the 10-second cutoff protects your atomizer coil from heating after your concentrates are vaporized.
Specifications:
- For Concentrates
- Low-Temp Heating
- Amazing Flavor Transfer
- Quartz Dual Coil Atomizer
- 650 mAh Li-ion Battery
- Heats Up Instantly
- 10 Seconds of Continuous Heat
- USB Charging
HOW IT WORKS
Load the chamber with enough concentrates for one session. The (R)Evolve has a large chamber, but be sure not to overfill. Once loaded, screw the cap on the atomizer chamber and attach to the body and battery. Click the button 5 times and look for the light to blink 3 times. Hold the button to start heating and begin to draw. The chamber will heat for ten seconds before cooling down. Click the button five times to turn the device completely off (the light will blink three times to indicate the vaporizer is powering down).
MAINTENANCE
Keep your Yocan (R)Evolve clean to ensure optimum operation. Use isopropyl alcohol to clean any stubborn areas, and replace the atomizer coil periodically, atomizers have a lifespan of roughly 6 months depending on use.
WHAT'S IN THE BOX
- 2x Quartz Dual-Rod Atomizer Coils
- Atomizer Tube
- Low Temp Li-ion Battery
- Extra Quartz Dual Coil
- Coil Cap
- Wax Tool
- USB Charger
Specifications
In the Box
Warranty & Returns
At Vaporisers, we take care of all warranty claims. Our goal is to make the warranty process quick and hassle free for our customers.
To ensure that your warranty claim is handled as efficiently as possible, please keep record of your order number (located on your order or shipping confirmation emails, or by logging into your account). You won't need to register your vaporizer to make a claim.*
If your vaporizer is experiencing a fault or you believe it is not working correctly, please complete the warranty form here. Once submitted, our warranty team will contact you with all the details needed to complete your claim, including our shipping address.
A thorough assessment will be conducted on your vaporizer to confirm the fault before a replacement can be issued. Please note we don't repair vaporizers, brand new replacements are issued.
Unsure if your vaporizer is within the warranty period? Simply check the product listing or the user manual.
Shipping and Delivery
Orders are dispatched via USPS with “signature on delivery” for security reasons. Orders dispatched daily on weekdays only (excluding public holidays) Orders received by 9am (EST) will be dispatched the same day.
Once your order has been dispatched, we will send you an email with your USPS tracking number after 5pm. Please check your “Inbox” and your “Junk Mail” for your tracking number as this it is an automated e-mail, Track your delivery at www.usps.com/track
When Will I Receive My Order?
- Standard Shipping: USPS guideline is within 3-7 business days from the day your order is dispatched. If you have not received your order within 7 business days, please email us at vaporisers.com.au@gmail.com and include your confirmation number. Delivery times may take longer in some rural areas.
- Express Shipping: USPS guideline is within 2-3 business days from the day your order is dispatched.
Delivery Notes
- Vaporisers ships orders USA-wide only.
- Make sure your delivery address is full and correct to avoid delays. We can deliver to PO Boxes.
- USPS will not leave orders unattended, please ensure someone is present at your delivery address to accept your order.
- USPS will leave a notification card if no one is present to accept your order. Please ensure your order is collected from your local Post Office within the specified timeframe on the notification card, otherwise your order will be returned to us.
- A re-delivery fee of $14.95 will be charged to re-send your order. Orders can be delivered to your workplace.
- Orders are packaged discreetly and the contents are not visible on your package.
RETURN AND EXCHANGE POLICY
Products are inspected before dispatch and packed with extra care. Upon receipt, please check your order and contact us with any issues as we cannot replace used items. If an item is defective, does not match our description, or it is not fit for its intended purpose, we will offer you a refund or exchange, but is subject to the following process:
Advise us of the issue with your order number, picture and description of the faulty item. We will supply our “order return” details. Return the item to us unused, unmarked and in its original packaging within 3 days of you receiving it.
We recommend registered post as we are not responsible for returns that we do not receive. The delivery cost to return the item to us is at your expense. Replacements will be returned to you at no additional charge.
However, If we receive an item that has been damaged, used, shows signs of wear, not in original packaging, or packaging is damaged, we reserve the right not to replace or refund the item. We will advise you in this event.
Once we have authorised a refund, please allow 3-5 business days to receive your refund.
Refunds will be issued in the same way that you paid for your order. If we assess the warranty claim to be valid and not caused by fault of the customer, we will send you a replacement item and cover the delivery costs.
However if no fault is found with the item, the return postage will be at the customer’s expense. Tanks and Coils:
No warranty is offered on tanks and coils as they are considered “consumables” (designed to be used and thrown away after a certain amount of uses). A DOA (dead on arrival) policy of 36 hours upon receipt applies. Liquids:
For health reasons, we do not re-sell liquids once they have left our premises. We have a strict no-return policy on Liquids.
Please choose carefully. We cannot cancel or refund an order once it has been placed. Unfortunately, products cannot be returned due to damage caused by misuse or negligence.
Need help? Email us at vaporisers.com.au@gmail.com