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Boundless Terp Pen XL
Contact Us - Vaporisers
Do you have a question about our products, service, or vaping?
You can reach us at askvaporisers@gmail.com
Our dedicated customer support team is available 24/7 to help & advise on any issue you may have.
Shipping Questions:
Please check our shipping page for shipping information and the latest service updates.
I Want to Cancel My Order:
If you want to cancel your order, we will do our best to stop it from shipping, but this is not guaranteed. Orders cannot be canceled once a tracking link has been generated, but they can be returned, subject to our Returns Policy. Our agents are on hand to assist with this.
Product Information
Boundless Technology’s Terp Pen XL is a hand-held vape pen that fits in your pocket or any small compartment. It's made from stainless steel and has three voltage levels — low, medium, and high.
Specifications:
- Manufacturer: Boundless (USA)
- Dimensions: 149 x 16mm
- Weight: 22.7g
- Select between 3 preset temperatures: Blue (Low), Green (Medium), & Red (High)
- Ceramic chamber
- Instant Heat-Up
- No Butane is Needed. The Boundless Terp Pen is powered solely by a battery
- Made out of 100% medical-grade stainless steel
- No buttons, just inhale to activate
- Tap to change the temperature
- Quick heating
- Rechargeable 320 mAh 3.7V battery built-in
- Charger: Micro USB
What's in the box:
- Boundless Terp Pen XL Vapouriser
- Ceramic coil
- Micro USB charging cable
- Multi tool
- Cleaning brush
- User manual
Since there's no home button on the device, you command it by tapping the side. Also, each charge provides approximately 50 10-second hits. And lastly, it's about the size of a writing pen but with more bulk and is compatible with your herbal concentrates.
Variable voltage settings
With this pen, you have the flexibility to choose the intensity of your vapor or preference of taste by selecting one of the three heat settings. You simply tap on the top of the battery to toggle through the options and as you do, the LED light will display a blue, green, or red color. Each color indicates the voltage setting of choice.
- Blue: 3.3V
- Green: 3.7V
- Red: 4.0V
As with any device you vape with, the lowest heat setting tends to produce the most flavor and most discretion. While the highest setting produces the thickest cloud and strongest effects.
Easy cleaning
Cleaning your vape pen is a necessary part of its maintenance and longevity. Fortunately, the cleaning time of the Terp Pen XL is short and it’s simple to do. Cleaning the coil requires you to untwist the storage container and draw from the mouthpiece. This burns off any residue and helps the coil function more optimally. Once the pen cools down completely, you can take apart the device and wipe each piece down with Isopropyl alcohol. Once all parts are dry, reassemble and you’re all set for your next vape session.
Modern features
The Terp Pen XL has a few great features that make using the device a breeze. First, it utilizes touch sensor technology, which allows you to select your preferred heat setting with a few taps. Also, after choosing your voltage mode, the pen produces vapor through breath activation. This occurs instantly as you begin to inhale from the mouthpiece. Finally, the device gives you flexibility in how you vape. You can load your concentrate in the quartz storage bucket, vape straight from your dab tool, or bring the ceramic coil to your jar of concentrate.
Specifications
In the Box
Warranty & Returns
At Vaporisers, we take care of all warranty claims. Our goal is to make the warranty process quick and hassle free for our customers.
To ensure that your warranty claim is handled as efficiently as possible, please keep record of your order number (located on your order or shipping confirmation emails, or by logging into your account). You won't need to register your vaporizer to make a claim.*
If your vaporizer is experiencing a fault or you believe it is not working correctly, please complete the warranty form here. Once submitted, our warranty team will contact you with all the details needed to complete your claim, including our shipping address.
A thorough assessment will be conducted on your vaporizer to confirm the fault before a replacement can be issued. Please note we don't repair vaporizers, brand new replacements are issued.
Unsure if your vaporizer is within the warranty period? Simply check the product listing or the user manual.
Shipping and Delivery
Orders are dispatched via USPS with “signature on delivery” for security reasons. Orders dispatched daily on weekdays only (excluding public holidays) Orders received by 9am (EST) will be dispatched the same day.
Once your order has been dispatched, we will send you an email with your USPS tracking number after 5pm. Please check your “Inbox” and your “Junk Mail” for your tracking number as this it is an automated e-mail, Track your delivery at www.usps.com/track
When Will I Receive My Order?
- Standard Shipping: USPS guideline is within 3-7 business days from the day your order is dispatched. If you have not received your order within 7 business days, please email us at vaporisers.com.au@gmail.com and include your confirmation number. Delivery times may take longer in some rural areas.
- Express Shipping: USPS guideline is within 2-3 business days from the day your order is dispatched.
Delivery Notes
- Vaporisers ships orders USA-wide only.
- Make sure your delivery address is full and correct to avoid delays. We can deliver to PO Boxes.
- USPS will not leave orders unattended, please ensure someone is present at your delivery address to accept your order.
- USPS will leave a notification card if no one is present to accept your order. Please ensure your order is collected from your local Post Office within the specified timeframe on the notification card, otherwise your order will be returned to us.
- A re-delivery fee of $14.95 will be charged to re-send your order. Orders can be delivered to your workplace.
- Orders are packaged discreetly and the contents are not visible on your package.
RETURN AND EXCHANGE POLICY
Products are inspected before dispatch and packed with extra care. Upon receipt, please check your order and contact us with any issues as we cannot replace used items. If an item is defective, does not match our description, or it is not fit for its intended purpose, we will offer you a refund or exchange, but is subject to the following process:
Advise us of the issue with your order number, picture and description of the faulty item. We will supply our “order return” details. Return the item to us unused, unmarked and in its original packaging within 3 days of you receiving it.
We recommend registered post as we are not responsible for returns that we do not receive. The delivery cost to return the item to us is at your expense. Replacements will be returned to you at no additional charge.
However, If we receive an item that has been damaged, used, shows signs of wear, not in original packaging, or packaging is damaged, we reserve the right not to replace or refund the item. We will advise you in this event.
Once we have authorised a refund, please allow 3-5 business days to receive your refund.
Refunds will be issued in the same way that you paid for your order. If we assess the warranty claim to be valid and not caused by fault of the customer, we will send you a replacement item and cover the delivery costs.
However if no fault is found with the item, the return postage will be at the customer’s expense. Tanks and Coils:
No warranty is offered on tanks and coils as they are considered “consumables” (designed to be used and thrown away after a certain amount of uses). A DOA (dead on arrival) policy of 36 hours upon receipt applies. Liquids:
For health reasons, we do not re-sell liquids once they have left our premises. We have a strict no-return policy on Liquids.
Please choose carefully. We cannot cancel or refund an order once it has been placed. Unfortunately, products cannot be returned due to damage caused by misuse or negligence.
Need help? Email us at vaporisers.com.au@gmail.com