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Firefly 2+ (Plus) Vaporizer
Contact Us - Vaporisers
Do you have a question about our products, service, or vaping?
You can reach us at askvaporisers@gmail.com
Our dedicated customer support team is available 24/7 to help & advise on any issue you may have.
Shipping Questions:
Please check our shipping page for shipping information and the latest service updates.
I Want to Cancel My Order:
If you want to cancel your order, we will do our best to stop it from shipping, but this is not guaranteed. Orders cannot be canceled once a tracking link has been generated, but they can be returned, subject to our Returns Policy. Our agents are on hand to assist with this.
Product Information
The Firefly2+ is Firefly’s most advanced portable vaporizer ever. The newest model of one of the most highly acclaimed vaporizers of all time features even more power and performance.
Specifications:
- 3 Second Heat-Up Time
- High-Performance Dynamic Convection Heating Technology
- Innovative New Airflow System
- Breath Activation
- Dual Touch Sensors
- Free iOS & Android Mobile App
- Easy To Load & Clean
- Longest Firefly Battery Life Ever
What's In The Box
- 1x Firefly 2+ Vaporizer
- 1x Charging Dock
- 1x Rechargeable Batteries
- 1x Concentrate Pad
The Firefly 2+ Vaporizer adds an innovative new airflow system and the best battery life ever on a Firefly. Known for delivering superb taste, the Firefly 2+ continues that legacy with some of the most efficient heating technology on the market.
INSTANT CONVECTION HEATING
Firefly’s patented heating technology – Dynamic Convection – moves smoothly up the temperature scale throughout each pull of the Firefly 2+. This allows all the compounds within the plant or concentrate material to vaporize at their correct temperatures within each draw. This full plant experience allows the user to immediately taste and feel the difference.
FIREFLY 2+ DELIVERS UNBEATABLE VAPOR FLAVOR
A borosilicate glass bowl and vapor path help deliver pure flavor from the Firefly 2+ and when combined with elite convection heating users will experience great taste from the first draw to the last.
HOW TO PACK THE FIREFLY 2+ WITH DRY HERBS
Make sure the dry herb is ground coarsely when you’re filling the glass chamber, and once filled, seal tightly. This will prevent the herb from pulling through the vape.
- Remove the magnetic lid and place your dry herbs in the glass chamber
- Gently tamp the herbs and seal tight the lid
Use the device's glow and touch heating feature by placing your finger on the sensor's side while you inhale to start vaping. The LED light will blink, then turn green, and the coil will glow.
HOW TO VAPE CONCENTRATES WITH THE FIREFLY 2+
Start by pressing the concentrate pad into the glass heating chamber. Then, add a small amount of liquid or concentrate to the center of the Firefly 2+ pad and close the lid. We recommend taking a long hit on your first inhale so the concentrate melts and vaporizes evenly during your session.
HOW TO CLEAN THE FIREFLY 2+
Parts you’ll need to clean from the Firefly 2+ are the mouthpiece, vapor path, concentrate pad, and the heating chamber.
- Remove the mouthpiece from the device as well as any debris inside of it with a swab or pick
- Wipe the vapor path with alcohol wipes to clean the vapor path's surface
- Use a pipe cleaner to remove any particles inside the heating chamber, and then use an alcohol wipe to clean the inside
- To clean the concentrate pad, heat the 2 Plus Vaporizer for 10-15 seconds to loosen up any materials
HOW TO ADJUST THE TEMPERATURE ON THE FIREFLY 2+
To adjust the Firefly 2+ temperature without the app:
- Press and hold the sensor on the right side of the Firefly 2+
- Press the left sensor three times repeatedly and the LED will blink red
- Tap the left side while holding the right side sensor to set the temp
Tap the left sensor six times for the highest temperature or tap it once for the lowest temperature.
Checkout our Firefly 2+ Review to see all the different aspects of the Firefly 2+ that’ll make your sessions smoother.
Specifications
In the Box
Warranty & Returns
At Vaporisers, we take care of all warranty claims. Our goal is to make the warranty process quick and hassle free for our customers.
To ensure that your warranty claim is handled as efficiently as possible, please keep record of your order number (located on your order or shipping confirmation emails, or by logging into your account). You won't need to register your vaporizer to make a claim.*
If your vaporizer is experiencing a fault or you believe it is not working correctly, please complete the warranty form here. Once submitted, our warranty team will contact you with all the details needed to complete your claim, including our shipping address.
A thorough assessment will be conducted on your vaporizer to confirm the fault before a replacement can be issued. Please note we don't repair vaporizers, brand new replacements are issued.
Unsure if your vaporizer is within the warranty period? Simply check the product listing or the user manual.
Shipping and Delivery
Orders are dispatched via USPS with “signature on delivery” for security reasons. Orders dispatched daily on weekdays only (excluding public holidays) Orders received by 9am (EST) will be dispatched the same day.
Once your order has been dispatched, we will send you an email with your USPS tracking number after 5pm. Please check your “Inbox” and your “Junk Mail” for your tracking number as this it is an automated e-mail, Track your delivery at www.usps.com/track
When Will I Receive My Order?
- Standard Shipping: USPS guideline is within 3-7 business days from the day your order is dispatched. If you have not received your order within 7 business days, please email us at vaporisers.com.au@gmail.com and include your confirmation number. Delivery times may take longer in some rural areas.
- Express Shipping: USPS guideline is within 2-3 business days from the day your order is dispatched.
Delivery Notes
- Vaporisers ships orders USA-wide only.
- Make sure your delivery address is full and correct to avoid delays. We can deliver to PO Boxes.
- USPS will not leave orders unattended, please ensure someone is present at your delivery address to accept your order.
- USPS will leave a notification card if no one is present to accept your order. Please ensure your order is collected from your local Post Office within the specified timeframe on the notification card, otherwise your order will be returned to us.
- A re-delivery fee of $14.95 will be charged to re-send your order. Orders can be delivered to your workplace.
- Orders are packaged discreetly and the contents are not visible on your package.
RETURN AND EXCHANGE POLICY
Products are inspected before dispatch and packed with extra care. Upon receipt, please check your order and contact us with any issues as we cannot replace used items. If an item is defective, does not match our description, or it is not fit for its intended purpose, we will offer you a refund or exchange, but is subject to the following process:
Advise us of the issue with your order number, picture and description of the faulty item. We will supply our “order return” details. Return the item to us unused, unmarked and in its original packaging within 3 days of you receiving it.
We recommend registered post as we are not responsible for returns that we do not receive. The delivery cost to return the item to us is at your expense. Replacements will be returned to you at no additional charge.
However, If we receive an item that has been damaged, used, shows signs of wear, not in original packaging, or packaging is damaged, we reserve the right not to replace or refund the item. We will advise you in this event.
Once we have authorised a refund, please allow 3-5 business days to receive your refund.
Refunds will be issued in the same way that you paid for your order. If we assess the warranty claim to be valid and not caused by fault of the customer, we will send you a replacement item and cover the delivery costs.
However if no fault is found with the item, the return postage will be at the customer’s expense. Tanks and Coils:
No warranty is offered on tanks and coils as they are considered “consumables” (designed to be used and thrown away after a certain amount of uses). A DOA (dead on arrival) policy of 36 hours upon receipt applies. Liquids:
For health reasons, we do not re-sell liquids once they have left our premises. We have a strict no-return policy on Liquids.
Please choose carefully. We cannot cancel or refund an order once it has been placed. Unfortunately, products cannot be returned due to damage caused by misuse or negligence.
Need help? Email us at vaporisers.com.au@gmail.com